Privacy Collection Statement

Tasmanian Walking Company Pty Limited (ACN 127 733 742) and its officers, employees, agents and related bodies corporate (we, us and our) are committed to protecting the privacy of your personal information and has adopted policies and procedure in line with the Privacy Act 1988 (Cth) (‘Privacy Act’), including the Australian Privacy Principles. For the avoidance of doubt, this document applies to Heart of Nature Pty Ltd (ACN 658 482 716) (‘Heart of Nature’) and Australian Walking Company Pty Limited (ACN 606 406 384), both being related bodies corporate of Tasmanian Walking Company Pty Limited.

We are committed to protecting the privacy of your personal information. You can access our full privacy policy at www.guidedbynature.com/privacy-policy/.

During the course of our operations, we collect personal information. We generally collect personal information directly from the individual concerned. We may also collect personal information from third parties, including government bodies (such as regulatory authorities, relevant departments, etc), through referrals from individuals or other entities, third party platforms or websites used by the individual, our employees, contractors, consultants and agents, the employees, contractors, consultants and agents of third parties and through marketing and business development events. We will only collect the personal information from these other sources if you have consented to us to collecting your personal information from those sources or where it would be unreasonable or impracticable for us to collect your personal information directly from you.

The primary purpose for which we collect, hold, use and disclose personal information varies depending on the individual that we are collecting the information from, but is generally as follows:

• providing services to you or someone else you know or otherwise engaging with you;
• processing an application or enquiry you have made;
• acting as your agent if you request us to do so;
• undertaking various activities required by law;
• providing you with information about other services that we, and other organisations that we have affiliations with offer, that may be of interest to you;
• us engaging in direct marketing activities, provided that you have consented to receive direct marketing from us;
• facilitating our internal business operations, including the fulfilment of any legal requirements;
• analysing our services and customer needs with a view to developing new and/or improved services; and
• if applicable, assessing your suitability to be engaged by us as an employee, contractor, consultant or agent.

We may also collect, hold, use and disclose personal information for secondary purposes that we expect to be within your reasonable expectations and related to the primary purpose of collection. For example, we may collect and use your personal information to provide you with updates and alerts that are relevant to our activities.

If you do not provide us with the requested information, we may not be able to provide you with our services or otherwise engage with you. In some cases, it may be possible for you to provide us with some but not other personal information, or to remain anonymous when dealing with us. You can ask us if this is possible when making first enquiries.

We may disclose personal information to third parties (such as other APP entities as defined in the Privacy Act), including but not limited to: 

• government bodies (such as regulatory authorities, relevant departments, etc);
• our external auditors, financiers, legal advisers and other professional advisers;
• our contractors, consultants, employees and agents;
• our service providers, including those who assist us in operating our business, who may not be required to comply with our privacy policy;
• other service providers who provide the various services that you have requested and we have arranged, who may not be required to comply with our privacy policy;
• our business partners;
• law enforcement agencies;
• a bona fide purchaser of all or substantially all of the assets of our business;
• a bona fide investor in our business or acquirer of equity in our business; and
• our third parties with whom we have a commercial relationship, including those that we have affiliations with for the purposes of providing you with information about services and various promotions that might be of interest to you.

If we hold your personal information in connection with you engaging with Heart of Nature, then Heart of Nature may disclose that personal information to Heart of Nature’s suppliers and commercial relationship partners located overseas for the purpose of Heart of Nature supplying its services. The location of such suppliers and commercial relationship partners will depend on the services relevant to you, but may include Chile, Japan, Nepal, Slovenia, France, Norway, Scotland and/or Italy. We otherwise do not directly disclose your personal information to overseas recipients unless you expressly request us to do so. However, we may utilise a cloud or other outsourced IT services which may result in personal information being stored overseas. This may include the operator of the US-based third-party provider of the ‘Peak 15’ software that we utilise, who may store certain personal information on US-based (or other overseas) servers. We may also use services from time to time to manage and improve our services and the third-party service providers we engage may be located, or have their IT services, located overseas

Our detailed privacy policy includes further information about how we handle personal information and details how you can access and seek correction of your personal information or complain about a breach of your privacy. The policy also contains information about how we will deal with a complaint. You can also contact our Privacy Officer at the contact details specified in our privacy policy for more information.